Tuesday 4 August 2015

BUS 661 Change Stories

BUS 661 Change Stories


BUS 661 Change Stories (Green Mountain Resort) (Ash Course)


Read the case study: Green Mountain Resort (Dis)solves the Turnover Problem

from the end of Chapter 2. Answer the following questions in a three page APA

style paper; include outside sources to support your answers.


a. Which of the six change images discussed in the chapter can be identified in

the assumptions about changing turnover that were

held

by:

• Gunter?

• The

hospitality literature?

• The

consultant?

b. How did these assumptions influence prescriptions

for dealing with “the turnover problem?”

c. Choose another change

image and apply it to “the turnover problem.”  To what new insights does this

lead?

d. What conclusions do you draw from this about the statement

at the start of the chapter that “if we only draw upon one particular


frame, then this will take us away from thinking about what is

going on from an alternative perspective?”


BUS 661 Change Stories


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BUS 661 Change Stories

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