BUS 515 MIDTERM EXAM LATEST

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BUS 515 MIDTERM EXAM LATEST( TWO VERSIONS POSTED)

VERSION 1

Multiple Choice Question 29

Managing the transformation of inputs into goods and services is:

a post industrial era process.

a direct contributor to the curved earth syndrome.

as old as time.

a twenty-first century developed process.

a design of Frederick Taylor.

Multiple Choice Question 24

What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries?

20%

50%

60%

80%

95%

Multiple Choice Question 40

Who popularized the moving assembly line?

James Watt

Adam Smith

Eli Whitney

Frederick W. Taylor

Henry Ford

Multiple Choice Question 69

Which of the following concepts is linked the least with Henry Ford?

scientific management

mass production

mass customization

technology

interchangeable parts

Multiple Choice Question 27

Which of the following is not primarily performed by the operation management function?

job design and work measurement

advertising strategy

location analysis

quality management

facility layout

Multiple Choice Question 13

How does Federal Express maintain its ability to compete on time during peak demand periods?

it subcontracts overload to other firms

it purchases more planes

overtime

it uses a very flexible part-time workforce

it purchases more vans

Multiple Choice Question 16

Order winners and qualifiers:

are consistent between manufacturing and service organizations

only matter when responding to formal competitive bid requests

remain constant over time

change over time

only apply to quasi-manufacturing firms

Multiple Choice Question 41

Vericol, Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine, while the output per day is not expected to change. Which of the following cannot be true?

labor productivity will increase

machine productivity will decrease

labor productivity will decrease

multifactor productivity will increase

multifactor productivity will decrease

Multiple Choice Question 37

Suppose that a plant has a total productivity measure of 0.85. What can we conclude?

the plant is not earning profits

nothing

the plant should lay off workers

the plant is highly automated

the daily productivity is excellent

Multiple Choice Question 19

What are the three primary types of technology?

product technology, process technology, and information technology

product technology, process technology, and environmental technology

product technology, process technology, and safety technology

information technology, environmental technology, and safety technology

environmental technology, information technology, and process technology

Multiple Choice Question 34

Which of the following is not characteristic of intermittent operations?

capital intensive

general purpose equipment

volume of goods produced directly tied to number of customer orders

workers need to be able to perform different tasks depending on the processing needs of the product

produce many different products with varying processing requirements

Multiple Choice Question 45

With respect to competitive priorities, intermittent operations compete more on _____________ compared to repetitive operations.

durability and features

cost and features

availability and reliability

durability and cost

flexibility and delivery

Multiple Choice Question 31

Which of the following is not a guideline for design for manufacture?

simplify operations

design parts for different products

use modular design

minimize parts

rely on automated equipment

Multiple Choice Question 61

What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?

AGV

CAM

CAD

AS/RS

FMS

Multiple Choice Question 48

Which product and service strategy is used to produce standard components that can be combined to customer specifications?

assemble-to-deliver

make-to-stock

make-to-order

assemble-to-order

make-to-package

Multiple Choice Question 16

What is an extension of an intranet to include suppliers and customers called?

supply chain net

supernet

supranet

extranet

intranet++

Multiple Choice Question 45

Which of the following is not considered to be a characteristic of partnership relations?

Have a long-term orientation

Are strategic in nature

Are “arms-length” in nature

Share a common vision

Share short- and long-term plans

Multiple Choice Question 65

Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what?

Stupidity

Postponement

Fractionalization

Partitioning

Genericness

Multiple Choice Question 71

Which of the following is a “buyer-side,” typically industry-specific solution?

automated order entry systems

electronic data interchange

electronic storefronts

net marketplaces

advertising revenue model

Multiple Choice Question 73

Companies want a supply chain that makes it possible to:

manage all suppliers’ development costs.

manage and adapt to all of the business dynamics.

manage distribution display.

manage distribution outlet retail prices.

manage customer demands.

Multiple Choice Question 80

One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies

with the supplier

with the return and repair shop

with the supply chain

with all employees but top management

with top management alone.

Multiple Choice Question 74

Which of the following is not attributed to Philip Crosby?

The concept of the quality trilogy

The phrase “Do it right the first time.”

Stressed the idea of prevention of defects

The notion of zero defects

The phrase “Quality is free.”

Multiple Choice Question 54

The Union of Japanese Scientists and Engineers named its quality award after ___________________.

Genichi Taguchi

Kaoru Ishikawa

Joe Juran

Phillip Crosby

W. Edwards Deming

Multiple Choice Question 57

The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is

Leadership

Strategic planning

Information and analysis

Human resource development and management

Business results

Multiple Choice Question 63

Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.

universal

country-specific

lower

metric

bilingual

VERSION 2

1. What term describes the approach of giving workers a larger portion of the total task to do?

job enlargement

job rotation

job involvement

job enrichment

job backward integration

2. General Electric’s Trading Process Network primarily handles transactions between _______________.

individual customers

companies and individual customers

companies and their shipping firms

companies and their distributors

companies and their suppliers

3. What is a concept that takes a total system approach to creating efficient operations?

lean systems

enterprise resource planning

customer relationship management

management science

management information

4. The concept of interchangeable parts was introduced by ___________________.

Adam Smith

Frederick Taylor

Eli Whitney

Henry Ford

W. Edwards Deming

5. In what area does General Motors earn its highest return on capital?

selling cars

selling logo merchandise

financing

selling racing engines

post-sales parts and service

6. Operational efficiency is:

driving the business strategy

ensuring the right tasks are performed

decreasing the firm’s input requirements

increasing the firm’s output

performing operations tasks well

7. Decisions regarding which of the following are not part of the production process infrastructure?

organization of workers

facilities

worker pay

quality control measures

management policies

8. Environmental scanning would not provide information on:

sources of highly trained workers

the firm’s internal inefficient distribution system

opportunities and threats

changes in information technology

changes in global competition

9. Which of the following is a valid type of “productivity measure”?

multi-output productivity measure

partial productivity measure

multi-part productivity measure

multi-component productivity measure

imperfect productivity measure

10. A manager has just replaced three workers with a machine that is cheaper to operate than the cost of the three replaced workers. Output is expected to remain the same. Which of the following is true?

labor productivity will decrease

machine productivity will increase

multifactor productivity will decrease

multifactor productivity will increase

the value of output will decrease

11. What term is used to describe the integration of product design, process planning, and manufacturing using an integrated computer system?

FMS

AS/RS

CIM

CAD/CAM

AGV

12. All product designs begin with ____________ .

a feasibility study

an idea

a blueprint

a focus group

a cost analysis

13. In break-even analysis, in order to make a profit the company must

sell at the break-even point

sell on consignment

sell above the break-even point

sell at a loss

sell below the break-even point

14. Building a bridge over the Mississippi River for a new highway uses a

line process

recycle process

batch process

continuous process

project process

15. Why is a process flowchart useful?

for seeing the totality of the operation and for identifying potential problem areas

for benchmarking against other processes

for designing a product

for determining where the strengths are in a process

for determining where the weaknesses are in a process

16. Which activity appears to be most frequently outsourced by large companies?

Purchasing

Marketing

Finance

Accounting

Manufacturing

17. Which of the following is not one of the supply chain wastes the text book identifies?

over production

delay between activities

procurement/purchasing delay

unnecessary transport or conveyance of product

unnecessary movement by people

18. Which of the following is not an argument in favor of having a single supplier?

Quantity discounts may be achieved.

Partnering becomes more possible.

Consistency of input materials is achieved.

Probability of assured supply is better.

Deliveries can be scheduled more easily.

19. Which of the following is not considered to be a characteristic of partnership relations?

Have a long-term orientation

Are strategic in nature

Are “arms-length” in nature

Share a common vision

Share short- and long-term plans

20. Which of the following is open to the most users?

an intranet

an extranet

a LAN

a WAN

the Internet

21. Employees of the organization who receive goods or services from others in the company are

Internal customers

Ultimate customers

Downstream customers

Operators

External customers

22. Who is famous for his “14 Points?”

Walter Shewhart

W. Edwards Deming

Joseph Juran

Armand Feigenbaum

Genichi Taguchi

23. For control charts, which of the following situations means that the process is not in control?

A measured observation is above the LCL

A measured observation is below the UCL

A measured observation is above the center line

A measured observation is below the center line

A measured observation is above the UCL

24. One common name for TQM based team work is:

quality department

quality support group

quality circle

quality team

team one

25. Which of the following is not attributed to Philip Crosby?

The concept of the quality trilogy

The phrase “Do it right the first time.”

Stressed the idea of prevention of defects

The notion of zero defects

The phrase “Quality is free.”

BUS 515 MIDTERM EXAM LATEST

BUS 515 MIDTERM EXAM LATEST

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BUS 515 MIDTERM EXAM LATEST