BUS 515 MIDTERM EXAM LATEST
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BUS 515 MIDTERM EXAM LATEST( TWO VERSIONS POSTED)
VERSION 1
Multiple Choice Question 29
Managing the transformation of inputs into goods and services is:
a post industrial era process.
a direct contributor to the curved earth syndrome.
as old as time.
a twenty-first century developed process.
a design of Frederick Taylor.
Multiple Choice Question 24
What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries?
20%
50%
60%
80%
95%
Multiple Choice Question 40
Who popularized the moving assembly line?
James Watt
Adam Smith
Eli Whitney
Frederick W. Taylor
Henry Ford
Multiple Choice Question 69
Which of the following concepts is linked the least with Henry Ford?
scientific management
mass production
mass customization
technology
interchangeable parts
Multiple Choice Question 27
Which of the following is not primarily performed by the operation management function?
job design and work measurement
advertising strategy
location analysis
quality management
facility layout
Multiple Choice Question 13
How does Federal Express maintain its ability to compete on time during peak demand periods?
it subcontracts overload to other firms
it purchases more planes
overtime
it uses a very flexible part-time workforce
it purchases more vans
Multiple Choice Question 16
Order winners and qualifiers:
are consistent between manufacturing and service organizations
only matter when responding to formal competitive bid requests
remain constant over time
change over time
only apply to quasi-manufacturing firms
Multiple Choice Question 41
Vericol, Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine, while the output per day is not expected to change. Which of the following cannot be true?
labor productivity will increase
machine productivity will decrease
labor productivity will decrease
multifactor productivity will increase
multifactor productivity will decrease
Multiple Choice Question 37
Suppose that a plant has a total productivity measure of 0.85. What can we conclude?
the plant is not earning profits
nothing
the plant should lay off workers
the plant is highly automated
the daily productivity is excellent
Multiple Choice Question 19
What are the three primary types of technology?
product technology, process technology, and information technology
product technology, process technology, and environmental technology
product technology, process technology, and safety technology
information technology, environmental technology, and safety technology
environmental technology, information technology, and process technology
Multiple Choice Question 34
Which of the following is not characteristic of intermittent operations?
capital intensive
general purpose equipment
volume of goods produced directly tied to number of customer orders
workers need to be able to perform different tasks depending on the processing needs of the product
produce many different products with varying processing requirements
Multiple Choice Question 45
With respect to competitive priorities, intermittent operations compete more on _____________ compared to repetitive operations.
durability and features
cost and features
availability and reliability
durability and cost
flexibility and delivery
Multiple Choice Question 31
Which of the following is not a guideline for design for manufacture?
simplify operations
design parts for different products
use modular design
minimize parts
rely on automated equipment
Multiple Choice Question 61
What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?
AGV
CAM
CAD
AS/RS
FMS
Multiple Choice Question 48
Which product and service strategy is used to produce standard components that can be combined to customer specifications?
assemble-to-deliver
make-to-stock
make-to-order
assemble-to-order
make-to-package
Multiple Choice Question 16
What is an extension of an intranet to include suppliers and customers called?
supply chain net
supernet
supranet
extranet
intranet++
Multiple Choice Question 45
Which of the following is not considered to be a characteristic of partnership relations?
Have a long-term orientation
Are strategic in nature
Are “arms-length” in nature
Share a common vision
Share short- and long-term plans
Multiple Choice Question 65
Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what?
Stupidity
Postponement
Fractionalization
Partitioning
Genericness
Multiple Choice Question 71
Which of the following is a “buyer-side,” typically industry-specific solution?
automated order entry systems
electronic data interchange
electronic storefronts
net marketplaces
advertising revenue model
Multiple Choice Question 73
Companies want a supply chain that makes it possible to:
manage all suppliers’ development costs.
manage and adapt to all of the business dynamics.
manage distribution display.
manage distribution outlet retail prices.
manage customer demands.
Multiple Choice Question 80
One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies
with the supplier
with the return and repair shop
with the supply chain
with all employees but top management
with top management alone.
Multiple Choice Question 74
Which of the following is not attributed to Philip Crosby?
The concept of the quality trilogy
The phrase “Do it right the first time.”
Stressed the idea of prevention of defects
The notion of zero defects
The phrase “Quality is free.”
Multiple Choice Question 54
The Union of Japanese Scientists and Engineers named its quality award after ___________________.
Genichi Taguchi
Kaoru Ishikawa
Joe Juran
Phillip Crosby
W. Edwards Deming
Multiple Choice Question 57
The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is
Leadership
Strategic planning
Information and analysis
Human resource development and management
Business results
Multiple Choice Question 63
Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.
universal
country-specific
lower
metric
bilingual
VERSION 2
1. What term describes the approach of giving workers a larger portion of the total task to do?
job enlargement
job rotation
job involvement
job enrichment
job backward integration
2. General Electric’s Trading Process Network primarily handles transactions between _______________.
individual customers
companies and individual customers
companies and their shipping firms
companies and their distributors
companies and their suppliers
3. What is a concept that takes a total system approach to creating efficient operations?
lean systems
enterprise resource planning
customer relationship management
management science
management information
4. The concept of interchangeable parts was introduced by ___________________.
Adam Smith
Frederick Taylor
Eli Whitney
Henry Ford
W. Edwards Deming
5. In what area does General Motors earn its highest return on capital?
selling cars
selling logo merchandise
financing
selling racing engines
post-sales parts and service
6. Operational efficiency is:
driving the business strategy
ensuring the right tasks are performed
decreasing the firm’s input requirements
increasing the firm’s output
performing operations tasks well
7. Decisions regarding which of the following are not part of the production process infrastructure?
organization of workers
facilities
worker pay
quality control measures
management policies
8. Environmental scanning would not provide information on:
sources of highly trained workers
the firm’s internal inefficient distribution system
opportunities and threats
changes in information technology
changes in global competition
9. Which of the following is a valid type of “productivity measure”?
multi-output productivity measure
partial productivity measure
multi-part productivity measure
multi-component productivity measure
imperfect productivity measure
10. A manager has just replaced three workers with a machine that is cheaper to operate than the cost of the three replaced workers. Output is expected to remain the same. Which of the following is true?
labor productivity will decrease
machine productivity will increase
multifactor productivity will decrease
multifactor productivity will increase
the value of output will decrease
11. What term is used to describe the integration of product design, process planning, and manufacturing using an integrated computer system?
FMS
AS/RS
CIM
CAD/CAM
AGV
12. All product designs begin with ____________ .
a feasibility study
an idea
a blueprint
a focus group
a cost analysis
13. In break-even analysis, in order to make a profit the company must
sell at the break-even point
sell on consignment
sell above the break-even point
sell at a loss
sell below the break-even point
14. Building a bridge over the Mississippi River for a new highway uses a
line process
recycle process
batch process
continuous process
project process
15. Why is a process flowchart useful?
for seeing the totality of the operation and for identifying potential problem areas
for benchmarking against other processes
for designing a product
for determining where the strengths are in a process
for determining where the weaknesses are in a process
16. Which activity appears to be most frequently outsourced by large companies?
Purchasing
Marketing
Finance
Accounting
Manufacturing
17. Which of the following is not one of the supply chain wastes the text book identifies?
over production
delay between activities
procurement/purchasing delay
unnecessary transport or conveyance of product
unnecessary movement by people
18. Which of the following is not an argument in favor of having a single supplier?
Quantity discounts may be achieved.
Partnering becomes more possible.
Consistency of input materials is achieved.
Probability of assured supply is better.
Deliveries can be scheduled more easily.
19. Which of the following is not considered to be a characteristic of partnership relations?
Have a long-term orientation
Are strategic in nature
Are “arms-length” in nature
Share a common vision
Share short- and long-term plans
20. Which of the following is open to the most users?
an intranet
an extranet
a LAN
a WAN
the Internet
21. Employees of the organization who receive goods or services from others in the company are
Internal customers
Ultimate customers
Downstream customers
Operators
External customers
22. Who is famous for his “14 Points?”
Walter Shewhart
W. Edwards Deming
Joseph Juran
Armand Feigenbaum
Genichi Taguchi
23. For control charts, which of the following situations means that the process is not in control?
A measured observation is above the LCL
A measured observation is below the UCL
A measured observation is above the center line
A measured observation is below the center line
A measured observation is above the UCL
24. One common name for TQM based team work is:
quality department
quality support group
quality circle
quality team
team one
25. Which of the following is not attributed to Philip Crosby?
The concept of the quality trilogy
The phrase “Do it right the first time.”
Stressed the idea of prevention of defects
The notion of zero defects
The phrase “Quality is free.”
BUS 515 MIDTERM EXAM LATEST
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BUS 515 MIDTERM EXAM LATEST
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